J.D. Power Dealer of Excellence

J.D. Power first evaluates each brand's performance in its most recent U.S. Sales Satisfaction Index (SSI) StudySM and limits eligibility based on those results-meaning top-performing luxury brands like Mercedes-Benz have the opportunity for a greater number of qualifying dealerships.

From there, only dealerships that rank among the brand's top performers in the key customer satisfaction metrics reflected in the SSI Study are considered.

Finally, every qualifying dealership must successfully complete a rigorous audit demonstrating that it meets or exceeds J.D. Power's sales best practices. These include clearly displaying inventory and pricing online, providing transparent and efficient negotiations, offering fair trade-in values, and presenting financing and insurance options in a simple, easy-to-understand format.

J.D. Power 2025 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. Mercedes-Benz of Charlottesville has achieved certification for 2 years total, achieving Silver status. For more information, visit jdpower.com/us-doe.