This place is a great place to buy a new car or truck they have a multiple brands of automobiles and they have been very helpful since I have not been able to check everything out myself and they are still respectful since I have had a stroke and that means a lot in today's world and you treat people as you would want them to treat you

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They made me feel valued as a Mercedes customer.

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Read at Google

From the front office to the back of the shop I've never been disappointed by the friendly, courteous service and support I get from this dealership. They listen. They don't pressure. They have really good coffee. Need I say more? Didn't think so but I will anyway. A pleasant sales experience is rare in the auto dealership business and they have that. But, let's face it... you spend maybe an hour with them. Then you spend 3-5 years off and on dealing with the service department and that is where Mercedes of Charlottesville really shines. Always a confirmed appointment. Always a loaner if you schedule in advance. Always a smile. And always a nice clean, freshly washed car at pick up. And did I mention a really good cup of coffee at each step? I'm a fan. As long as they keep it up, I'll keep buying Mercedes.

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My engine light came on exactly one day before I planned to return home after vacationing nearby. I was 400+ miles away from home and was afraid they would not be able to help on such short notice. Not too mention there was also a tornado warning in effect and I was afraid that the area may lose power and be forced to close early. Despite my concerns & slight panic, Meagan and the lovely young lady who drove me to a nearby mall for a little retail therapy (during a rainstorm) were wonderfully pleasant! I sincerely appreciate the excellent and timely customer service!! Kudos to the Charlottesville Team!! Thank you so very much!!

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