Read at Google

From the front office to the back of the shop I've never been disappointed by the friendly, courteous service and support I get from this dealership. They listen. They don't pressure. They have really good coffee. Need I say more? Didn't think so but I will anyway. A pleasant sales experience is rare in the auto dealership business and they have that. But, let's face it... you spend maybe an hour with them. Then you spend 3-5 years off and on dealing with the service department and that is where Mercedes of Charlottesville really shines. Always a confirmed appointment. Always a loaner if you schedule in advance. Always a smile. And always a nice clean, freshly washed car at pick up. And did I mention a really good cup of coffee at each step? I'm a fan. As long as they keep it up, I'll keep buying Mercedes.

Read at Yelp

My engine light came on exactly one day before I planned to return home after vacationing nearby. I was 400+ miles away from home and was afraid they would not be able to help on such short notice. Not too mention there was also a tornado warning in effect and I was afraid that the area may lose power and be forced to close early. Despite my concerns & slight panic, Meagan and the lovely young lady who drove me to a nearby mall for a little retail therapy (during a rainstorm) were wonderfully pleasant! I sincerely appreciate the excellent and timely customer service!! Kudos to the Charlottesville Team!! Thank you so very much!!

Read at Google

The front end of any service is the "face of the franchise", and Megan Apperson does an outstanding job in fulfilling that critical function. Megan is friendly, efficient, very knowledgeable in all aspects of her job, and eager to care for the needs of her customers. Can`t ask for more. This review is based, not on one or two visits, but over years of association which underscores Megan’s consistency in outstanding job performance. Thanks, Megan, especially for my new motor mounts.

Read at Google

I have several Mercedes and have visited several dealerships to have work done. These guys have been by far the best!!! Megan and Tiffany in service are thorough, flexible, conscientious and extraordinarily pleasant to work with. The service itself has also been superb, they have solved some major issues that other dealerships simply couldn't or wouldn't. Charlottesville is a fair hike for me, but totally worth it......I HIGHLY recommend!!!!

Read at Google