What technology is being used?
This collaboration has created Mercedes-Benz Virtual Remote Support, which is being powered by Dynamics 365 Remote Assist and HoloLens 2. The basics of this system is to help allow onsite technicians to work handsfree while sharing real-time views and sounds with technician specialists from Mercedes-Benz. This allows for those specialists to share their knowledge and better diagnose and guide those members at the dealership that are looking for more information. Software codes can be particularly tricky, but the ability to immediately showcase the vehicle and the noises that it is making to a specialist means that diagnosing and fixing problems happens more quickly than ever.
What does Mercedes-Benz Virtual Remote Support do?
As we mentioned before, this system helps to enhance the overall experience by speeding up the service turnaround. This goes hand-in-hand with decreasing the time it takes to figure out the maintenance needs, and allows dealer technicians to be more efficient and productive. There is also the added benefit of reducing the environmental impact of the previous need for a specialist to come out to a dealership to diagnose a problem that the technicians at the dealership might not be equipped to handle.
How does the system work?
The very first thing that happens is that the onsite technicians puts on the HoloLens 2 headset. This headset is connected to a technical specialist who can take advantage of Dynamics 365 Remote Assist so they can see exactly what the technician is seeing. This is all being worked on in a mixed reality environment that is incredibly immersive, and both people can see holograms and 3D images. They’re able to annotate, add documents, and even put circles on certain areas where the problems might be.
Service at Mercedes-Benz of Charlottesville
While this technology is not out at every single dealership, this is the kind of future technology that is much closer than anyone might have anticipated. No matter what, at our service center, you will be getting technicians that understand the ins and outs of these vehicles and will get them back to you in no time at all.