It was my first time I had to bring my car in since my husband always was the one who took care of doing that. Tiffany Brown was so kind and caring and explained to me everything that needed to be done. She took care of every single detail for me! Tiffany also had them clean my car and vacuum it. I was so impressed with the service overall, I have told my friends to travel to Charlottesville and make sure they ask for Tiffany Brown!

Read at Google

I have been to this place multiple times. I appreciate their promptness and explaining everything clearly. This is a super busy dealership and they handle things well. Had loaner car waiting for me when I arrived. I just wish it was clean and fully gassed up. It is after all Mercedes.

Read at Google

Ragina was very helpful and informative and very professional. Great customer service

Read at Google

Awesome customer service and always a good, positive experience!  Thank you Regina.  It's good to know that one can get service with a smile.

Read at Yelp

Amazing, friendly customer service! Thank you Regina!

Read at Google

Had warranty air bag recall and was taken care of by Ragina In a professional and timely manner. Joe (tech) did repairs without a trace of his presence. Great group of people!

Read at Google

Ragina Fitz was a pleasure to deal with

Read at Google

Read at Google

Having a flat during the holidays was very inconvenient, but Charlottesville Mercedes was extremely bhelpful in getting me back on the road quickly. I was treated with great respect, sensitivity and understanding. Being from Pennsylvania, they understood my wish to visit Monticello and other sites of tourist interest during my short stay. I am very grateful for their speedy help.

Read at Google

Terrific communication and with attention to client needs and time. I really enjoyed working with the service team.

Read at Google