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Nice service

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The front end of any service is the "face of the franchise", and Megan Apperson does an outstanding job in fulfilling that critical function. Megan is friendly, efficient, very knowledgeable in all aspects of her job, and eager to care for the needs of her customers. Can`t ask for more. This review is based, not on one or two visits, but over years of association which underscores Megan’s consistency in outstanding job performance. Thanks, Megan, especially for my new motor mounts.added 7 months later:Visited MB Service today for routine maintenance and found the service , as always, during ...

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Visited MB Service today for routine maintenance and found the service , as always, during the past twenty years, to be excellent. Tiffany, on top of things as always and Ragina adding her friendly and efficient service to the customers. Thanks Tiffany and Ragina, for another pleasant and satisfactory visit. I especially appreciated the coordination of transportation for me. A special thanks to Michael Bell, who one doesn`t see very often from his position in the service bays, but who has always given sage and expert advice on maintenance matters. Thank you Mike. Enjoy your Holiday party and my best ...

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Excellent service experience. Loaner vehicle for 3 hours and my car detailed on exterior before I picked it up. Definitely a step up from most dealers.

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Bill, one of the sales accociates is the best, courteous, knowledgeable and very customer oriented. Will come back!

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Best dealer I've ever been to! Following going through the purchasing process with personable and easy to talk to Duane, I had minor issues with the car. The manager Ron, who is great by the way, was quick to get on the case and Megan and Tiffany in service were truly fantastic! Any possibility of this being a negative experience was eliminated immediately and the issue was resolved in a timely manor. They have most certainly earned a long term costumer and lots of positive word of mouth from me! 🙂

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We were traveling from The Jersey Shore and Sunday night we damaged a tire. Needless to say we were very upset and didn’t know what to do. Mercedes has been very good to us in PA and NJ so we decided to got MB of Charlottesville Monday. WOW! We arrived at 7:30 AM distraught and upset and they took care of us right away. Both Regina and Louis were professional, prompt and put us at ease immediately. They had us on our way quickly so we didn’t miss our next destination. Thanks to the MB Charlottesville team! I’ll ...

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Great service department - like many dealerships, seems to be a lot of turnover in sales staff, but I've always been treated well & love my GLC 300...!

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