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I would highly recommend Mercedes Benz of Charlottesville as the dealership to choose for your next service repair or purchase. The entire staff is extremely courteous and concerned about their customers. Myself my wife and my mother were traveling the day before Thanksgiving from Ashburn Va. to Greensboro NC to spend the the Thanksgiving holiday with family. We developed car trouble just as we were leaving Charlottesville and was able to "limp" to the Charlottesville MB dealership. I explained the situation to the service advisor and she immediately went into action. A big shout out to Megan Apperson! She fully understood that our Thanksgiving would have been the same had she not gone above and beyond her normal responsibilities to have a diagnosis completed on our ML350 ASAP. Within 45 minutes our vehicle was pulled into a service bay. And about an hour after that the diagnosis indicated an ignition coil had failed. Also a shout out to the service technicians who completed the emergency diagnostic. Another service representative (sorry I forgot your name. Is it Alex?) provided me with my repair options. When it was determined all of the rental car agencies did not have any cars to rent and the dealership at the moment did not have a dealer loaner , she immediately started to make calls to obtain the part and once delivered we could be back on the road to continue our travels.Unfortunately other trouble coded appeared after the new coil and spark plugs were installed.. And the ML350 needed further diagnoses. However, a backup plan was already in place.A loaner 2018 GL450 was just returned and Megan had it all gassed up and ready to go and we were not only able to continue our travels to NC but was also able to take the loaner all the way back to Ashburn Va. if the repair could not be completed by Saturday and our vehicle would be driven back to Ashburn Va by one of the courtesy drivers. Now that is the truly amazing customer service!The technicians were not able to clear the trouble coded by Saturday so we keep the loaner until the repair was completed on December 5th.I know when it's time to look for my next Mercedes I will be willing to travel 2 hours south to MB of Charlottesville as a first option. And I may even have my next scheduled maintenance performed there as well.The ENTIRE staff is amazing!!!Thank you allThe Browns family

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Great service. Completed installation of GPS up date that I was having a big problem with. Helpful in every way. Outstanding service to make my experience as smooth and fast as possible.

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What a wonderful dealership, I mean everyone was so genuinely friendly and polite !! From the salesman who attended the door to the sevice advisors, Regina was especially helpful to me. Usually high end dealers are quite snobby, but not this dealership. I was pleasantly surprised. I highly recommend Mercedes-Benz of Charlottesville, Virginia.

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Top Gun !

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